BELL PHARMACY BOW
Contact Us
520 Roman Rd, Bow, London E3 5ES, UK
02089808853 02089801473
Opening Hours:
Monday 8:30 - 19:30
Tuesday 8:30 - 19:30
Wednesday 8:30 - 19:30
Thursday 8:30 - 19:30
Friday 8:30 - 19:30
Saturday 8:30 - 19:30
Sunday Closed
Concern & Complaints form
Procedure
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We make every effort to give the best service possible to everyone who attends our pharmacy. However we are aware that things can go wrong resulting in a patient feeling that they have a cause to make a complaint. We hope that most problems can be resolved quickly and easily at the time they first arise, however if this is not possible and you wish to make a complaint, the practice has an in-house concerns/complaints procedure.
Please contact the Pharmacy Business Manager in writing by completing the Concerns Form . We will acknowledge and investigate your concern quickly and advise you of the findings.
plete the form to apply for a position with us.
We will aim to investigate your complaint within 30 working days of the date in which your complaint was first submitted.
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During this period, we aim to:
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Find out what happened and what went wrong.
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Make it possible for you to discuss the problem with those concerned if you would like this.
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Make sure that you receive an apology where it is appropriate.
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Identify what we can do to make sure this problem does not happen again.
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