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Contact Us

520 Roman Rd, Bow, London E3 5ES, UK

 02089808853       02089801473

Opening Hours:
Monday            8:30 - 19:30
Tuesday            8:30 - 19:30
Wednesday      8:30 - 19:30
Thursday          8:30 - 19:30
Friday               8:30 - 19:30
Saturday          8:30 - 19:30
Sunday                  Closed


Concern & Complaints form


We make every effort to give the best service possible to everyone who attends our pharmacy. However we are aware that things can go wrong resulting in a patient feeling that they have a cause to make a complaint. We hope that most problems can be resolved quickly and easily at the time they first arise, however if this is not possible and you wish to make a complaint, the practice has an in-house concerns/complaints procedure.

Please contact the Pharmacy Business Manager in writing by completing the Concerns Form . We will acknowledge and investigate your concern quickly and advise you of the findings.

plete the form to apply for a position with us.

 We will aim to investigate your complaint within 30 working days of the date in which your complaint was first submitted.

 During this period, we aim to:

  • Find out what happened and what went wrong.

  • Make it possible for you to discuss the problem with those concerned if you would like this.         

  • Make sure that you receive an apology where it is appropriate.

  •   Identify what we can do to make sure this problem does not happen again.

Thanks for submitting!

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