Our Privacy Policy

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Date of Adoption: 1 March 2024

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Bell Pharmacy Bow, located at 520 Roman Road, E3 5ES, is a Data Controller under the terms of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). This Privacy Notice outlines the Personal Data we collect, why we collect and process it, with whom we may share it, and your rights under the law.

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About GDPR:

GDPR grants you more control over how organizations, including our pharmacy, communicate with you and handle your data

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Your Data Rights:

Under GDPR, you have rights including the right to be informed, access, rectification, erasure, restrict processing, data portability, and objection.

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Lawful Basis for Processing

We process data based on Legitimate Interest to provide quality healthcare and Public Task obligations for NHS care.

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Information We Collect:

- Personal details (name, DOB, GP, next of kin)
- Contact details (address, email, phone)
- Demographic information
- Health records, treatment, medications
- Records of appointments, visits, payments
- Other relevant data for effective care

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How We Use Your Information:

We process data to provide healthcare, share securely with involved healthcare professionals, for backup with software and hardware suppliers, and for health research with your consent.

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Marketing & Market Research:

We may contact you for market research, testimonials, reviews, or promotional offers. You can opt out at any time.

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Cookies:

Our website may use cookies to enhance user experience. You can modify browser settings to decline cookies.

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Confidentiality & Security:

We ensure confidentiality and security of your information through physical, electronic, and managerial measures.

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Retention Periods:

We retain healthcare records as per legal requirements.

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NHS and Care Services Use of Your Information:

Your information may be used for improving care, research, planning services, and monitoring safety, where allowed by law.

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Controlling Your Personal Information:

You can withdraw consent, request records, correct errors, or delete data. Contact us for access to your records.

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Questions and Concerns:

Please contact us with any concerns or feedback. You have the right to complain to the Information Commissioner’s Office (ICO).

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Changes to Our Privacy Notice:

We regularly review and update our privacy notice. Changes will be uploaded to our website and displayed in our reception area.

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CCTV Privacy Notice:

Introduction:

CCTV is used at Bell Pharmacy Bow to ensure safety and security. This notice explains its use.

Data Usage:

We use CCTV to ensure health and safety, prevent crime, provide emergency assistance, and maintain a safe environment.

Legal Basis:

Our legal basis for using CCTV includes meeting legal obligations, performing tasks in the public interest, and having a legitimate interest.

Data Retention:

CCTV footage is kept for no longer than 15 days.

Contact Data Protection Officer:

For concerns regarding CCTV usage, contact us at bellpharmacy.fwt93@nhs.net.